Refund policy
Last updated: September 9, 2026
This return and refund policy covers orders placed with The Mahj Ritual, operated by TIGICO LLC, for delivery within the United States. We sell and ship only within the United States.
Contact and assistance
Send your order number and a description of the problem to thaoxuannguyen1988@gmail.com. We answer within 1 business day. If no reply reaches you, resend your email or contact us through WhatsApp at +1 307-204-5629.
Please give us the opportunity to resolve an issue directly. A bank dispute can take several additional weeks; while one is open, we cannot reship or refund the affected order.
Orders that do not arrive
When an order remains undelivered 30 business days after dispatch, we offer your choice of a replacement shipment or a full refund, without requiring a return. See our Shipping policy for delivery windows.
90-day return period
Request your return no later than 90 days after delivery. Requests outside this period are not accepted.
Damaged, faulty or wrong items
Check your order upon receipt. Notify us within 30 days of delivery if an item is faulty, damaged or different from what you ordered, and include photographs or a short video showing the item and packaging. Once we confirm the issue, we replace the item or provide a full refund at no cost to you, including any required return postage.
For damage during shipping, please report it within 7 days whenever possible so a carrier claim can be opened promptly. Contact us with any product-use difficulty; we will help you check the item and resolve a confirmed fault if the difficulty persists.
Change-of-mind and other returns
Within the 90-day period, an unwanted item is eligible if it is unused, undamaged and complete with its original packaging and accessories. Supply your order number. Obtain our approval and confirmed return address before posting anything; unannounced returns cannot be processed.
- Orders below $100: in most cases, we refund the order without requiring shipment back and ask you to keep or dispose of the item.
- Orders of $100 or more: you pay return postage unless we confirmed that the item was faulty, damaged or sent incorrectly.
Substantial wear, missing components or misuse-related damage may reduce the refund amount.
Product selection and exchanges
Check the specifications and dimensions on the product page before buying. If you are uncertain whether an item is suitable, email us for assistance. A wrong size or specification can be addressed through a return or exchange requested within 90 days, subject to the conditions above.
Return exclusions
- Requests made after the 90-day period.
- Damage caused by misuse, alteration or incorrect operation.
- Gift cards or complimentary promotional items.
- Items sent back without prior contact and approval.
How refunds are paid
After inspecting a received return, or approving a claim that requires no return, we issue the approved refund to the original payment method on the same business day. Banks and card providers generally need 5–10 business days to display the credit. If it is still absent more than 10 business days after our confirmation, contact us for the payment processor's refund confirmation.
Cancelling an order
Email your cancellation request and order number within 12 hours of placing the order. Beyond this point warehouse preparation may already have started. An order already dispatched must follow the return process.
Payment disputes
We aim to resolve delivery delays, missing items, damage and selection issues directly, usually within 1 business day. We retain order, delivery and correspondence records, including carrier delivery evidence, and may submit them in response to a dispute. Your statutory rights and cardholder rights remain unaffected.
Contact
The Mahj Ritual, operated by TIGICO LLC
30 Gould St N, Sheridan, WY 82801, United States
Email: thaoxuannguyen1988@gmail.com
Phone / WhatsApp: +1 307-204-5629
Business hours: Monday–Friday, 09:00–17:00 EST.
Contact us for the confirmed return address before mailing an item.
